Worldwide Service and Support for Zonsky Equipments

Zonsky provides customers with the fastest response time, minimizes downtime, and improves customers' laboratory testing efficiency.

Service tenet: fast, decisive, accurate, thoughtful and thorough.

Service goal: provide zero-distance caring service to relieve your troubles and worries.

Service support: technical specialists respond to customer inquiries within 24 hours, and set up an expert hotline to answer various technical questions at any time. Various equipment national standards and equipment maintenance manuals are provided free of charge.

Service efficiency: If the equipment fails within the warranty period or outside the warranty period, the supplier will provide a solution as soon as possible after receiving the notice, and guarantee to provide a complete set of maintenance solutions within 48 hours. No matter where the customers are, we will provide considerate and distance-free services.

Service principle: From the date of purchase of the product, one-year comprehensive quality assurance, all free services are provided, equipment damage caused by human factors on the demand side, and parts repaired or provided by the supplier are calculated at cost price.

Review support: Your laboratory equipment needs to be reviewed by experts. Our company can send professional and technical personnel to provide on-site support, answer various technical questions raised by experts in time, and ensure the smooth progress of your review work.

Service timeliness: outside the warranty period, our technical staff will return to investigate the user's usage at least three times a year. Intelligent products can also be maintained and repaired free of charge through the Internet, and the software can be upgraded for free for life.

Subsequent guarantee: If the parts are damaged outside the warranty period, the provided accessories will only be charged at cost. Set up a company maintenance department to collect various questions raised by customers and their improvement suggestions, pay attention to the valuable opinions given by each user, and answer and reply one by one in a serious and timely manner.

In order to provide fast and efficient service and maintenance, we stock a large number of spare parts for all products in the Zonsky range. These can be arranged by our after-sales engineers to be mailed to customers for their use.